Personal Impact

 

Assertiveness - 1 Day Course


About The Course

You will learn useful techniques to help you respond constructively to different people, situations and events. You will learn how to manage your responses, helping you deal with unreasonable demands and pushy colleagues. Reframing the situation and learning to recognise how you can take control will boost your confidence, and inspire you to assert yourself in all work situations.


Key Benefits

  • Identify and assess conflict situations and develop proportionate responses
  • Use confidence building techniques to increase self-esteem and reduce negativity
  • Learn how to be assertive without becoming inflexible or aggressive
  • Use proven techniques to communicate more assertively in all areas of the business
  • Identify ways to present your ideas with clarity and communicate more confidently

Course Outline

  • The benefits of assertive behaviour in and outside of work
  • The difference between assertive behaviour, aggressive behaviour and passive aggressive behaviour
  • Setting boundaries and expectations to prevent negative conflict
  • Communicate with confidence and positivity: 92% rule: body language/voice control/non-verbal communication
  • Exploring communication techniques and learn how to select the most effective approach when dealing with difficult people and situations
  • How can the ‘The Johari Window’ help you
  • Emotive language. Words to avoid and to use
  • How to control and manage reactions to the unhealthy behaviour of others
  • Using a support structure. Organising and planning for a mediation meeting
  • When to formalise a response and request help. Preparing for a meeting
  • Applying what has been learnt. Organisation/business specific scenarios. How assertiveness training can directly help you and your business/organisation

"The course helped me understand how to be more in control of my reactions and how I can improve my interactions. I thought the course was well-designed and I know it will help me deal with  a variety of different people in a more productive manner"

Julie. NHS




Positivity And Resilience - 1 Day Course


About The Course

This course will provide a range of models and techniques to help develop positivity and resilience in the workplace. You will learn how to develop a positive ‘bouncebackability’ giving you the confidence and inner strength to deal with setbacks and challenges at work. Greater clarity,  strategies to improve recovery  and re-framing tense situations will all be explored. 


Key Benefits

  • Identify and assess tense situations and learn how to develop positive responses
  • Learn how to spot the early causes of potential problems and how to de-escalate
  • Develop reactionary techniques to effectively deal with set backs
  • Expand your mindset to deal with a range of situations
  • Learn how to re-define relationships and situations to avoid prolonging and intensifying problems

Course Outline

  • 4 Rs of resilience: reason, recover, re-build and re-start
  • Identify existing intrinsic/extrinsic responses to set-backs. Build on existing strengths
  • Explore resilience and positive psychology models
  • How can ideas about meaning and purpose strengthen our reactions. Look at research and ideas from Viktor Frankl  and Martin Seligman
  • Using set-backs as opportunities. learn how to think more positively, laterally, and flexibly
  • Using the power of a ‘growth mindset’ to accomplish your goals
  • Team dynamics. Discover how to build team resilience and create a culture of support
  • Applying what has been learnt. Organisation/business specific scenarios. How resilience and positive psychology training can directly help you and your business/organisation

''A really helpful course which will help me deal with challenging situations. The Trainer was very knowledgeable and got us involved from the start. I liked his training style as we were never sat down for more than 10-15 minutes''

Mark. Accountant-Atkins




Personal Impact: Creating A Presence


About The Course

This course will enable you to develop your unique communication style to allow you to successfully engage others in a range of  business situations. You will be introduced to a wide array of personal impact examples, allowing you to select appropriate techniques to suit your individual style. This will strengthen your message and significantly affect how you influence others.


Key Benefits

  • Identify and develop your personal and authentic communication style
  • How to use your voice and your body language to influence and reassure
  • Developing strategies to debate and discuss with confidence
  • Learn how to inspire and motivate others to support change
  • Develop techniques to confidently handle challenging situations

Course Outline

  • Learn how to self-evaluate your current position and achieve the personal and professional balance you want
  • Explore a range of strategic models and select suitable models to create an impact
  • Vital communication skills: 92% rule: body language/voice control/non-verbal communication
  • Learn how to handle a variety of personalities and situations with confidence
  • How to create influence: empathy, connection and building relationships
  • Develop effective listening skills in order to engage and inspire
  • The importance of authenticity. Understand how to align your skills, personal qualities and unique strengths to specific tasks
  • Self evaluate your areas to improve and use SMART method to achieve
  • Learn the core competencies of emotional intelligence and how to instil into your own behaviours, attitudes and reactions
  • Applying what has been learnt. Organisation/business specific scenarios. How personal impact training can directly help you and your business/organisation

"Very beneficial and covered excellent advice to achieve the skills of a confident speaker in order to creative a positive impact. It identified my strengths as well as areas for improvement. Looking forward to putting my new skills to the test''

Philip. Consultant- Zurich Insurance